01 Agreement to these terms
These Terms of Service (“Terms”) govern your access to and use of CaseConduit — the platform at caseconduit.io and its studios (“the Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
These Terms work alongside our Privacy & Data Protection notice, which explains how we handle your data.
02 Who we are
CaseConduit (“CaseConduit”, “we”, “us”, “our”) provides the Service and operates from the United Kingdom. CaseConduit is an early-stage, independently run product; as our formal company details are finalised we will add them here. You can reach us at privacy@caseconduit.io.
03 Eligibility & your account
- Anyone can create an account — sign up with your email address to get started on the free plan.
- You must be at least 18 and able to enter into a binding agreement. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.
- Your account is personal to you. Keep your login details secure, don’t share them, and tell us promptly if you suspect unauthorised use.
- You’re responsible for the accuracy of the information you give us and for activity that happens under your account.
04 Service availability & changes
CaseConduit is an actively developed product. Features may be added, changed or removed as it evolves, and the Service may be unavailable at times — for maintenance, or for reasons outside our control such as failures at the AI providers and infrastructure we depend on. We aim for a reliable service, but we don’t guarantee uninterrupted availability or that the Service will be error-free. We’ll give reasonable notice of significant changes where we can.
Keep your own copies of anything you can’t afford to lose. The Service includes export options throughout, and you can download your data at any time from MyData.
05 Acceptable use
When using the Service, you agree not to:
- Share your account or credentials, or let others use your access.
- Reverse-engineer, decompile, scrape, or attempt to extract the Service’s source, models or underlying systems.
- Interfere with or overload the Service, probe its security, or bypass usage limits or access controls.
- Upload or generate content that is unlawful, infringing, harmful, or that you don’t have the right to use.
- Use the Service to build, train or improve a competing product or service.
- Resell, sublicense or commercially exploit the Service without our written permission.
We may suspend or remove access, and remove content, if you breach these rules or to protect the Service and its users.
06 Your content
You keep ownership of the materials you upload and of the outputs generated for you (“Your Content”). To run the Service, you grant us a limited, non-exclusive, worldwide licence to host, store, process and transmit Your Content — including sending it to our AI providers — solely to provide and support the features you use, as described in our Privacy notice.
Your rights in what you upload. You are responsible for Your Content and you confirm that you hold the rights needed for what you do with it on the Service. Working with material you have licensed from someone else — for example, a case study you have purchased the right to teach — is fine within your own teaching and internal sessions. However, sharing material publicly, embedding it outside the Service, or using it commercially requires you to actually hold those rights — a licence to teach a case is not a licence to republish it or works derived from it. Please don’t upload confidential or personal information you aren’t permitted to share.
How you may use outputs. On free plans, outputs are licensed for your personal, educational and internal organisational use. Commercial use of outputs — public embedding for business purposes, publication, sale, or use in paid client work — requires a Pro plan or above, and always requires that the underlying material is yours or that you hold equivalent rights in it.
Reporting content. If you believe content on the Service infringes your rights, email hello@caseconduit.io with details of the material and your rights in it. We review reports promptly, remove content where appropriate, and may suspend accounts responsible for repeated infringement.
We may use aggregated or de-identified information to operate and improve the Service.
07 AI-generated output
The Service uses artificial intelligence to generate case studies, simulations, stories, voices and feedback. AI output can be inaccurate, incomplete, or unexpected, and similar inputs can produce different results. You are responsible for reviewing output and deciding whether and how to use it.
AI output is provided for general and educational purposes and is not professional, legal, financial, medical or accreditation advice, and must not be relied upon as a substitute for professional judgement.
08 Our intellectual property
The Service — including its software, design, interfaces, and the CaseConduit name and branding — is owned by us or our licensors and is protected by intellectual-property laws. These Terms grant you a limited, personal, non-transferable right to use the Service; they don’t give you any ownership of it. Any feedback you send us may be used to improve the Service without obligation to you.
09 Privacy
Our Privacy & Data Protection notice explains what personal data we collect and how we use and protect it, and forms part of your agreement with us. You can see, download and delete your data at any time from the MyData panel in your workspace.
10 Plans, fees & billing
Free plan. You can use CaseConduit without paying. The free plan includes a monthly allowance of usage credits and a limited number of learner seats, as set out on our pricing page.
Paid plans. Paid plans are billed in advance, monthly or annually, at the price shown on the pricing page when you subscribe. Prices are in pounds sterling. Where VAT or other taxes apply, they are calculated and shown at checkout.
Automatic renewal. Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time from Manage billing in your workspace. Cancelling stops the next payment; you keep access for the period you have already paid for, and are not charged again.
Usage credits. Each plan includes a monthly allowance of credits, which cover AI generation across the studios. Credits refresh at the start of each billing month and do not roll over. If you use your allowance, you can upgrade or wait for the next refresh — your work and data remain accessible either way.
Price changes. We may change our prices. If a change affects your existing subscription we’ll give you at least 30 days’ notice, and you can cancel before it takes effect.
Your right to cancel (consumers). If you are a consumer in the UK or EU you normally have 14 days to cancel a new subscription. Because the Service is supplied digitally and you get access straight away, you agree that we begin supplying it immediately — if you then cancel within those 14 days, we may keep an amount reflecting what you have already used. To cancel, email hello@caseconduit.io or use Manage billing.
Refunds. Beyond that right, payments are non-refundable except where the law requires it or where we have got something wrong. If something has gone wrong, email us — we’d always rather fix it than argue about it.
Payments & failed payments. Payments are processed by Stripe. We never see or store your card details. If a payment fails and cannot be recovered, your account reverts to the free plan; your content stays where it is, within the free plan’s limits.
11 Suspension & termination
You can stop using the Service, and delete your account and data, at any time from the MyData panel in your workspace. We may suspend or terminate your access if you breach these Terms, or where necessary to protect the Service, other users, or comply with the law.
On termination, your right to use the Service ends. You can export or delete Your Content via MyData before leaving; provisions that by their nature should survive (such as intellectual property, disclaimers and liability) will continue to apply.
12 Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, to the fullest extent permitted by law — including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We don’t warrant that the Service will be uninterrupted, error-free, secure, or that outputs will be accurate or reliable.
13 Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, data, goodwill or business, arising from your use of (or inability to use) the Service.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law of England & Wales — including liability for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or £100.
If you are a consumer, these Terms do not affect your statutory rights.
14 Changes to these terms
We may update these Terms as the Service evolves. We’ll change the “last updated” date above and, for significant changes, let you know through the Service. If you continue to use the Service after changes take effect, you accept the updated Terms.
15 Governing law
These Terms, and any dispute arising from them or the Service, are governed by the laws of England & Wales, and are subject to the exclusive jurisdiction of the courts of England & Wales.
16 Contact
Questions about these Terms? Email us at privacy@caseconduit.io.